FEATURED PROJECTS
2026
Digital transformation leadership
2026
major Program delivery team
Australia Post is running a major multi-year transformation program to pivot from traditional mail to a modern, parcel-led eCommerce model. The consolidation and replatforming of the technology suite of multiple business units and large business transformation are a major complex undertaking providing generational change.
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Lonsdale Solutions has a team of Consultants providing expert Program Management and Test Program leadership underpinning delivery of robust, high-quality outcomes that meet the complex demands of this large-scale national program.
Bendigo & Adelaide Bank are running a major enterprise wide transformation program focused on delivering and embedding digital capabilities, digitising and automating core processes, and reducing complexity and cost.
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Lonsdale Solutions have a team of expert consultants working closely with program leadership and key executives to underpin successful delivery of this flagship Program.
2025
renewables Program Leadership
Lonsdale Solutions spearheaded the SEC’s high-profile return to the Victorian energy market, providing full-lifecycle Program Direction required to deliver the Market Readiness Program. Our team directed the end-to-end stand-up of a government-owned renewable energy retailer, managing the complex integration of billing systems, compliance frameworks, and operational processes. Our team additionally established and managed the Program PMO and established ePMO capability for the SEC.
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This collaboration successfully enabled the SEC to begin powering state-owned assets, including schools, hospitals, and public transport on time. The project’s success in navigating a rapid digital and regulatory transformation was further validated as a finalist in the 2026 iTnews Benchmark Awards.
CBUS CP230 PROGRAM MANAGEMENT
Lonsdale Solutions provided a dedicated Program Manager to lead Cbus Super through the end-to-end implementation of the APRA CPS 230 standard, ensuring full compliance by the July 2025 deadline. We directed the integration of operational risk, business continuity, and third-party management into a unified resilience framework, establishing clear tolerance levels for critical member services. By navigating complex stakeholder requirements and service provider transitions, our leadership delivered a robust, board-approved governance structure that significantly strengthens the fund’s operational risk posture and long-term stability.
BEGA GROUP M&A JUICE BUSINESS DIVESTMENT
Lonsdale Solutions provided the senior leadership and program governance necessary to drive the technology separation of one of Bega Group’s juice businesses. Our team spearheaded a complex IT carve-out, successfully migrating critical systems to a new cloud based 3rd party provider within aggressive timeframes. By managing the separation across multiple sites, we ensured zero disruption to the supply chain and daily production, providing the strategic oversight necessary to transition Bega to a streamlined operating model while meeting all M&A divestment milestones.
CBUS BUSINESS UNIT TRANSFORMATION DISCOVERY
Lonsdale spearheaded a critical Discovery exercise for a major business unit transformation at Cbus Super, providing the strategic leadership and analytical rigour necessary to define the fund’s future state. Our consultants conducted a comprehensive assessment of existing operational frameworks, identifying key opportunities to streamline processes and align internal capabilities with evolving organizational goals. By bridging the gap between high-level strategy and technical execution, Lonsdale delivered a clear, actionable roadmap that provided the foundation for a more agile and resilient operating model, ensuring the business unit was positioned to support long-term growth and enhanced member outcomes.
TRIBE REVIEW AND CAPABILITY UPLIFT
Lonsdale Solutions was engaged to review the APRA Remediation Tribe capability and performance, produce a remediation plan to close critical gaps identified, and lead several sprints to uplift capability and embed change. ​ At the conclusion of the engagement, key delivery capabilities were uplifted across the Tribe. This included Risk Management, Scope Management, Schedule Management and Portfolio governance and reporting. There was also greater certainty in key initiatives through us working closely with the teams to clarify initiative scope, risk and timeframes.
SUPERANNUATION SUCCESSOR FUNDS TRANSFER PROJECT DIRECTORSHIP
Marsh McLennan global investment brand Mercer performed an SFT of Westpac/BT Super members, assets and investment funds to Mercer Super.​Lonsdale Solutions provided a Project Director to manage the Super stream and highly-experienced Business Analysis capability to elevate the existing team and support delivery.​ Working with the Mercer Executives and project teams, we uplifted the Program’s financial management and integrated schedule to improve delivery tracking, aligned key Mercer and BT stakeholders, and improved resource utilisation to achieve a successful SFT.
EPMO CAPABILITY UPLIFT
The Environmental Protection Authority (EPA) implemented an Enterprise Project Management Office (EPMO) and engaged Lonsdale Solutions toward the end of the build take over interim management of the function to help them with the process of finalising the EPMO build, hiring permanent capability, and transition of the EPMO to internal capability. After quickly taking over management of the function, Lonsdale Solutions Consultants identified and uplifted several areas of capability, established and implemented a project excellence function, and subsequently assisted EPA to hire and build internal capability to safely transition the EPMO to.
ENTERPRISE PROJECT MANAGEMENT OFFICE (EPMO)
ESTABLISHMENT
VCAT engaged a team of Lonsdale Solutions Consultants to help them achieve their vision to graduate an existing transformation program management office into an enterprise portfolio and program management office (EPMO). The engagement required taking on accountability to lead and deliver uplift to the existing PMO through effective management and implementation of PPM tooling; whilst concurrently providing consulting expertise to undertake a capability maturity assessment and providing VCAT with a roadmap on how to achieve their vision. VCAT subsequently retained the Lonsdale Solutions team to assist in the implementation of the roadmap and establish EPMO capability and the hiring and successful transition to internal capability.
CYBER SECURITY PROGRAM MANAGEMENT
Bega sought Lonsdale Solutions to provide Program Management expertise to assist them to run a complex multi-year Cyber Security Program that had been established to address and uplift security resilience across their corporate IT and operational technology estates. The program has over a dozen streams establishing new security processes and capability; refreshing various network and infrastructure across corporate and manufacturing sites and uplifting disaster recovery and business continuity planning for the organisation.
DELIVERY MODEL
OPTIMISATION &
TRIBE LEADERSHIP
Service Victoria created the mobile app used for “COVID19 check in” which was a key component of the Vic Government’s COVID19 response. Their Agile delivery model was under strain due to urgent and overwhelming demand for COVID19 related changes (e.g. check-in enhancements, vaccination certificates, exposure site notifications, Support for QR codes).
Working with CEO and CIO to deliver Programme structure that supported more effective status reporting, demand management, prioritisation, stakeholder management, along with Government & Ministerial communications.
Provision of two Program Managers (Tribe Leads) to structure and remediate several key initiatives.
INDEPENDENT STEERING COMMITTEE MEMBER
Sitting on Steering Committee of a major transformation program in an independent advisory capacity.
Working with Bureau of Meteorology Executive Management team including CIO, CFO & COO to provide advice that assists in steering and governing the Program towards better organisational outcomes
PROGRAM MANAGEMENT
Successfully managed the deployment of the Hardcat Equipment Management system across VicPol regions, replacing their paper-based recording system with a more efficient online, real time system designed to uplift member safety. Working in partnership with Senior Police, the program delivered an automated equipment tracking and management system that provides extensive online controls over safety equipment issuing and tracking while real time checks were enabled through the integration with their HR and Qualification system.
COVID-19 AGILE PROGRAM MANAGEMENT
Enterprise wide Program Management of Xero’s Australian region response to help it’s 1m small business customers & their staff through the Covid19 crisis. A highly dynamic environment requiring rapid responses to government announcements, delivered through agile techniques.
The Program delivered trusted content through Xero's internal and external channels including radio, social, digital, partner sales, ecosystem partners, and distribution partners. It included multiple streams supporting customers including lending access, digitization of small biz Ecosystem, Jobkeeper access via Single touch payroll, and a marketing stream to amplify content.
PROGRAM MANAGEMENT -
WORKDAY
Bega are going through a rapid growth phase driven by significant aquisitions tripling the size of the organisation. In this high paced project environment Lonsdale Solutions were responsible for Program Management of multiple phases of an enterprise wide Workday HCM solution delivering a centralised and common solution that incorporated new and existing staff and users.
COVID-19 PROGRAM MANAGEMENT -
INFRASTRUCTURE & TELEPHONY
Coordination with a major telecommunication vendor to ensure Services Australia’s response to urgently deliver critical telephony equipment and configuration to support growth in Centrelink’s call centres across multiple sites within Australia to support staff dealing with exponential demand for services due to the economic impact of COVID19.
Working with telecommunications vendors and suppliers globally to ensure timely supply of items in a global supply shortage and working with leadership team to prioritise and manage demand & deployment of services and equipment.
PROJECT REMEDIATION & PROGRAM MANAGEMENT -
DYMAMICS CRM & SHAREPOINT
Engaged to remediate and deliver SharePoint projects and subsequently appointed as Program Manager for an enterprise SharePoint implementation providing planning, rigour and control aligning the program to deliver upon its objectives and managing interdependencies within an overarching transformation agenda.
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Shaping, initiation and Program Management of a digital transformation Program including two website redevelopments, a new EDM solution & a new Customer Survey solution implementation along with Microsoft Dynamics CRM changes to sales processes.
AGILE PROGRAM MANAGEMENT -
OPEN BANKING
Program Management of cross-functional global project to deliver Open Banking for Xero. Working with executive leadership team to shape strategy, business case, define solution and execute against agreed approach. The primary focus was on the advocacy stream to consult on the Rules to support Xero’s participation through an acceptable accreditation and customer journey for Xero and its partners.
PROGRAM DIRECTOR
WPIT PROGRAM
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Business Programme Management of the Welfare Payment Infrastructure Transformation (WPIT) Program, a $200m PA Business Transformation Programme to provide customer centric digital capability for employees & citizens
PROGRAM MANAGEMENT
Agile Program Management of multiple streams of work as part of the NAB Partnership Program including establishing an agile operating rhythm and PMO to drive successful outcomes against an environment of ambiguity, solution complexity and organisational change
MODERN WORKPLACE PROGRAM MANAGEMENT
Successfully deployed MS Teams telephony (TCO365) across VicPol eligible police stations and head office divisions as part of a broader Modern Workplace uplift program. This program required significant change management and infrastructure uplift, replacing aging telephony equipment with automation tools and devices to modernise operations.
PROGRAM RECOVERY
ADVANCED METERING
Establishment and delivery of a major program of work to remediate existing operational systems supporting AusNet Services AMI Smart Meter systems. Successful delivery of business critical program that had failed on multiple previous attempts
PROGRAM & DEPLOYMENT MANAGEMENT -
SAP PSCD
Program Management & Deployment Management services for a large-scale business led project which will create a new whole of government Payments engine that has provided new payment delivery to citizens for use by both DHS and non-DHS agencies.
The highly successful Program won the 2021 SAP Innovation Award – Public Sector
PROJECT DIRECTOR SERVICES
NEW PAYMENTS PLATFORM
Project Director for delivery of the NPP solution for NAB, a $100m investment in systems to align with the Industry wide initiative to transform payments in Australia. Changes to over 100 assets, including delivery of new payment processing engine and system integration.
BUSINESS CASE & PROGRAM ESTABLISHMENT
5 MIN SETTLEMENT
Development of Business Cases and establishment of significant programs in response to Power of Choice, Five Minute Settlement and other regulatory reforms and in support of AusNet’s Customer Delivery strategy.
PROGRAM MANAGEMENT -
AIR SURVEILLANCE
Program Management for Tactical Vision Unit to deliver Airborne Downlink System Upgrade. Managed the planning, sourcing and deployment of upgraded video surveillance technology and regional tower top antenna's to support improved vision downloads from fixed wing and helicopter aircraft. Working alongside the VicPol transit team in close collaboration with technology, enabled the timely sourcing, procurement and delivery of critical equipment to meet year end budget constraints.
SALESFORCE CRM PROGRAM DELIVERY
Program delivery of strategic program to deliver better banker experience.
through the rollout of Salesforce CRM. Several CRM systems consolidated into an Enterprise instance while supporting Business Units utilising new functionality and capability available out of the box.
ENTERPRISE PMO LEAD FOR $300M+ STRATEGIC PROGRAM
Provided Enterprise PMO Lead function for $300m+ per annum strategic program of work; responsible for setup of reporting, governance and support framework for program.
ROBOTIC PROCESS AUTOMATION PROGRAM DELIVERY
Technology Program Management to deliver Enterprise Workflow and Robotics Process Automation capability across the bank utilising Pega Workflow & Blue Prism Robotic Process Automation (RPA)
PROJECT HEALTH CHECK & QUALITY AND GOVERNANCE ASSURANCE
Team of three experienced Consultants to provide an independent assessment of a major Finance Transformation Program, providing the Program Director, CFO and senior stakeholders with visibility of whether the program was aligned to intended strategic outcomes and could successfully deliver on its benefits.
DIGITAL BUSINESS TRANSFORMATION PROGRAM DELIVERY
Mobilised and established a digital led business transformation program with combined investment of $30m. This included delivery of new digital solutions and underlying product across Insurance and debit related products.
PMO CENTRE OF EXCELLENCE
Established a highly efficient PMO centre of excellence within a large bank adding recognized value and support for $60m project. PMO structure equipped the Program Managers with relevant, accurate and timely information allowing their focus to be appropriately directed.
DIGITAL PROGRAM DELIVERY
Delivery of the Digital Enablement portfolio to transform the digital channel experience for Centrelink Online customers and staff by building new foundational capability. This included management of a ~$23M budget and a geographically diverse team of over 200 business and technology professionals.
MULTI-COUNTRY PROGRAM DEPLOYMENT
Program managed the technical implementation of a Customer Loyalty system for the Singapore and Taiwan business units of a major Asian bank. Management of teams and vendors across Bangalore, Singapore, Taiwan, Chennai and Melbourne was a key delivery requirement.
GLOBAL TRANSFORMATION STRATEGY AND VISION
Created technology strategy and vision for transformation of payment transaction switching platform incorporating global delivery capability, transition to next generation technology and workforce planning model for offshore and vendor augmented delivery.
DELIVERY OF $300M PROJECT PORTFOLIO
As Head of Technology, delivered of a portfolio of projects with a value of $300m within the Retail, Commercial and Wealth businesses of a major bank.
COMMERCIAL ASSESSMENT AND PROGRAM PLANNING
Prepared a condition assessment for an established Water Treatment plant in support of commercial action and the initiation of a program of work to address deficiencies.
BUILD AGILE DELIVERY CAPABILITY
Introduced Agile delivery methodology to build full core banking environments leveraging automation tools and cloud infrastructure services.
OMNI-CHANNEL E-COMMERCE PROGRAM DELIVERY
Led the business case, vendor selection and delivery of an omnichannel eCommerce platform as part of a national retailer’s digital transformation.
REMEDIATION PROGRAM
Delivered batch hardening remediation program for major incident that created customer and inter-bank outages over multiple days.
ERP PROGRAM DELIVERY
Full life-cycle project management consultancy and delivery services for ERP replacement project including governance, design, business requirements management, stakeholder management and procurement management.