Coordination with a major telecommunication vendor to ensure Services Australia’s response to urgently deliver critical telephony equipment and configuration to support growth in Centrelink’s call centres across multiple sites within Australia to support staff dealing with exponential demand for services due to the economic impact of COVID19. Working with telecommunications vendors and suppliers globally to ensure timely supply of items in a global supply shortage and working with leadership team to prioritise and manage demand & deployment of services and equipment.
Enterprise wide Program Management of Xero’s Australian region response to help it’s 1m small business customers & their staff through the Covid19 crisis. A highly dynamic environment requiring rapid responses to government announcements, delivered through agile techniques. The Program is delivering trusted content through Xero's internal and external channels including radio, social, digital, partner sales, ecosystem partners, and distribution partners. It has multiple streams supporting customers including lending access, digitization of small biz Ecosystem, Jobkeeper access via Single touch payroll, and a marketing stream to amplify content.
Sitting on Steering Committee of a major transformation program in an independent advisory capacity. Working with Bureau of Meteorology Executive Management team including CIO, CFO & COO to provide advice that assists in steering and governing the Program towards better organisational outcomes
AGILE PROJECT REMEDIATION & PROGRAM MANAGEMENT
Engaged to remediate and deliver SharePoint projects. Subsequently appointed as Program Manager for an enterprise SharePoint implementation providing planning, rigour and control aligning the program to deliver upon its objectives and managing interdependencies within an overarching transformation agenda. Shaping and initiation of an agile digital transformation Program including two website redevelopments and new CMS solution.
AGILE PROGRAM MANAGEMENT
Program Management of cross-functional global project to deliver Open Banking for Xero. Working with executive leadership team to shape strategy, business case, define solution and execute against agreed approach. The Program aims to deliver competitive advantage to Xero along with their customers through leveraging Open Banking opportunities.
PROJECT DIRECTOR SERVICES
Project Director for delivery of the NPP solution for NAB, a $100m investment in systems to align with the Industry wide initiative to transform payments in Australia. Changes to over 100 assets, including delivery of new payment processing engine and system integration.
BUSINESS CASE & PROGRAM ESTABLISHMENT
Development of Business Cases and establishment of significant programs in response to Power of Choice, Five Minute Settlement and other regulatory reforms and in support of AusNet’s Customer Delivery strategy.
SALESFORCE CRM PROGRAM DELIVERY
Program delivery of strategic program to deliver better banker experience.
through the rollout of Salesforce CRM. Several CRM systems consolidated into an Enterprise instance while supporting Business Units utilising new functionality and capability available out of the box.
ENTERPRISE PMO LEAD FOR $300M+ STRATEGIC PROGRAM
Provided Enterprise PMO Lead function for $300m+ per annum strategic program of work; responsible for setup of reporting, governance and support framework for program.
ROBOTIC PROCESS AUTOMATION PROGRAM DELIVERY
Technology Program Management to deliver Enterprise Workflow and Robotics Process Automation capability across the bank utilising Pega Workflow & Blue Prism Robotic Process Automation (RPA)
PROJECT HEALTH CHECK & QUALITY AND GOVERNANCE ASSURANCE
Team of three experienced Consultants to provide an independent assessment of a major Finance Transformation Program, providing the Program Director, CFO and senior stakeholders with visibility of whether the program was aligned to intended strategic outcomes and could successfully deliver on its benefits.
PMO CENTRE OF EXCELLENCE
Established a highly efficient PMO centre of excellence within a large bank adding recognized value and support for $60m project. PMO structure equipped the Program Managers with relevant, accurate and timely information allowing their focus to be appropriately directed.
DIGITAL PROGRAM DELIVERY
Delivery of the Digital Enablement portfolio to transform the digital channel experience for Centrelink Online customers and staff by building new foundational capability. This included management of a ~$23M budget and a geographically diverse team of over 200 business and technology professionals.
MULTI-COUNTRY PROGRAM DEPLOYMENT
Program managed the technical implementation of a Customer Loyalty system for the Singapore and Taiwan business units of a major Asian bank. Management of teams and vendors across Bangalore, Singapore, Taiwan, Chennai and Melbourne was a key delivery requirement.
DELIVERY OF $300M PROJECT PORTFOLIO
As Head of Technology, delivered of a portfolio of projects with a value of $300m within the Retail, Commercial and Wealth businesses of a major bank.
COMMERCIAL ASSESSMENT AND PROGRAM PLANNING
Prepared a condition assessment for an established Water Treatment plant in support of commercial action and the initiation of a program of work to address deficiencies.
BUILD AGILE DELIVERY CAPABILITY
Introduced Agile delivery methodology to build full core banking environments leveraging automation tools and cloud infrastructure services.
OMNI-CHANNEL E-COMMERCE PROGRAM DELIVERY
Led the business case, vendor selection and delivery of an omnichannel eCommerce platform as part of a national retailer’s digital transformation.
Delivered batch hardening remediation program for major incident that created customer and inter-bank outages over multiple days.
ERP PROGRAM DELIVERY
Full life-cycle project management consultancy and delivery services for ERP replacement project including governance, design, business requirements management, stakeholder management and procurement management.